What happens at 500,000 pageviews?
We send you a friendly note. Nothing breaks, nothing stops counting, and we don't auto-bill. If your site has a spike one month, that's not our problem to monetise — it's a normal part of being on the web.
Is "forever" actually forever?
Summary retention lasts as long as your account is active. If you abandon the account, we eventually delete the data — that's a privacy feature, not a pricing trick. As long as you sign in occasionally, your 2026 dashboard will look the same in 2031.
Why can free not filter?
Filtering needs the raw event store, and the raw store is what makes privacy analytics expensive to run. The free tier reads from aggregated rollups — top pages, referrers, sources, and so on — which are tiny to store and fast to serve. The architecture post explains this in detail.
What does "the last 30 days, always ready" mean?
Every account — free or paid — has its detailed event data kept for a rolling 30 days. On Free you don't have the UI to filter it, but it's there. The moment you upgrade, the last 30 days is fully filterable. No empty dashboard. No "wait and see."
Is there a free trial of Investigate?
No, because Free isn't a trial — it's a real product. If you outgrow it, upgrading lights up the filters and segments instantly, on the data you already have. You can downgrade any month with no penalty.
Do you store any personal data?
No PII, no cookies, no cross-site identifiers. Visitors are counted via a daily-rotating hash of salt + domain + ip + user agent. The salt rotates and is deleted every 24 hours, so the same visitor on the same site on consecutive days has two different identifiers — and there's no path back to a person.
Where is the data hosted?
Dublin, Ireland. Bare-metal servers we own and operate, paid for by StatCounter's existing business. No US cloud providers, no sub-processors in the data path, no transatlantic transfer.
Annual pricing?
Monthly only at launch. If you tell us you want a year up front, we'll figure it out — but we'd rather earn each month than lock you in to one.